If you are waiting to receive a new Direct Express card in the mail for your Social Security or other federal benefits payment, it usually takes 10 business days for your card to arrive. Direct Express does NOT provide a tracking number for new cards that are mailed.
Can you track a Direct Express card?
Direct Express does not provide a tracking number for new cards that are mailed. If you have waited for more than 10 business days and your card has still not arrived, we suggest you call the Direct Express Customer Support phone number (888-741-1115) to find out what the issue is.
When do I get my direct express payment?
Applicants receive their Direct Express cards within seven to 14 days after approval. Once you receive your card, your federal payments automatically deposit to it. Can I put money on my Direct Express card? No, you can’t put money on your Direct Express card.
Are there any problems with the direct express card?
Based on the response we got to our initial story about Ida Walker’s frustrating attempts to access her Social Security funds and activate her Direct Express card, hers is not an isolated case. Kozlov heard from a dozen people, by phone and email, who have the same problem. “A Direct Express nightmare across the country,” one person wrote.
Is the Direct Express website down right now?
It is unusual for the website and the app to be both down at the same time so if you cannot access the site via desktop computer or mobile phone or tablet, you should try downloading the mobile application and logging in that way. Have you been trying to log into your direct express account and found out the website is down?
Who is the owner of the direct express account?
The account held at Comerica Bank to which your Benefits are electronically transmitted by the Agency and which you access by the use of your Card. You are the owner of the funds in the Card Account. The funds are FDIC insured to the maximum amount permitted by law.