If you move or change your address, call Direct Express® Customer Service at (888) 741-1115 (toll-free). You will also need to contact the federal paying agency about your new address. Direct Express® does not provide this information to any federal agency.
How do I get ahold of Direct Express?
For all questions related to the Direct Express® card, cardholders should call:
- Customer Service 1-888-741-1115.
- Hearing impaired 1-866-569-0447.
- International 1-765-778-6290.
How do I send an email to Direct Express?
If you have any questions specific to your Direct Express card, please contact Direct Express Customer Service directly. Please DO NOT email any confidential information to us as we are unable to help. If you have questions specific to our website, contact us at [email protected]
Can money on Direct Express card be garnished?
If your benefits are loaded onto a Direct Express card or into another prepaid account, they are automatically protected from garnishment just like money in a checking account. government debts such as back taxes or federal student loans, and debts for child or spousal support.
What happens if money sent to a closed account?
Money sent to a closed account wouldn’t be deposited in the account. Instead, the money will bounce back and sent back to where it came from. In some instances, the bank may hold on to the money. Once you shut an account, it cannot receive or send funds.
How to contact direct express for personal information?
If you have responded to any communication asking you to provide any card or personal information, please inform Direct Express ® customer service immediately by calling the number on the back of your card. Realize the potential of your Direct Express ® card with 24/7 customer service.
How to replace a lost direct express card?
A fee of $4.00 will be charged for a replacement of a lost or stolen direct express card after one free. Customer Service is available 24 hours a day, 7 days a week and handles calls related to: Customer Service: 1-888-741-1115 Hearing impaired: 1-866-569-0447 International: 1-765-778-6290 (Collect)
How to sign up for the direct express card?
To sign up for the Direct Express ® card, please contact our enrollment center between the hours of 8:00 AM CST to 6:00 PM CST Monday through Friday. Card Enrollment Center 1-800-333-1795.
What happens when you call direct express customer service?
After entering your card number, a Direct Express customer service agent will answer your call shortly. You may be put on a brief hold if all agents are currently assisting other customers when you call.